Summary grouped by department for incoming calls. nec.
Answered or not answered within the customer service standards.
Calls Answered or not answered within the Customer Service Level Standard.
Number of conferences, number of participants, etc.
Total number of calls, total duration and total cost for each department for the chosen period of time.
Traffic report – calls handled by front office vs calls handled by the backoffice
Trunk Usage Outgoing Traffic by Department…
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